Apply a Discount Code

To apply a discount code, simply click "Have a promo code?" during checkout.

Terms & Conditions or Policies

You can find links to our Terms and Conditions or policies on the footer of our website. Alternatively we have provided them below for ease of access.

Relevant Links: Terms and Conditions Returns and Refunds Privacy Policy Cookie Policy

Shipping to Different Addresses

You can place orders with one account, and you can add separate invoice or shipping addresses for each order. you can add multiple addresses within the Addresses section of your My Account.

Relevant Links: My Account

Delayed Orders

From time to time, its possible that an order will become delayed, this could be due to an out of stock item at your selected branch, there might be other factors too that may cause delays, such as an increase in demand.

Please be rest assured that we will always do our best to get your order to you within a timely manner, if you have questions or concerns regarding a delayed order please feel free to contact us, our team will happily investigate any delays with the aim to provide clarity.

Contact our helpline: 0330 043 3845 Contact by message: Contact Us Contact by email: Email Us

Office Hours
Monday - Friday | 9am - 4pm
Saturday - Sunday | Closed

How to Contact Poly Direct

Its pretty simple to contact us, you can do so either by phone, email or message, please see below for our contact information.

Contact our helpline: 0330 043 3845 Contact by message: Contact Us Contact by email: Email Us

Office Hours
Monday - Friday | 9am - 4pm
Saturday - Sunday | Closed

Opening a Trade Account

If you operate within a trade, you can sign up for a trade account where you can access exclusive deals and offers.

If you already have an account that you want to convert to a business account; you can modify your account status within the Create Account as B2B section of your My Account.

Relevant Links: Benefits of a Trade Account Open a Trade Account My Account

Poly AI Assistant

Poly, is an AI virtual assistant, Poly is trained on most of our product categories and has a basic understanding of our products. Poly can be very resourceful when it comes to providing answers instantaneously.

Poly can be found on the bottom left of your screen, depicted by a blue robot

Nearest Delivery Depot

The depot locator function serves to find your nearest delivery depot. After you have made a selection, this depot will receive your order once payment has been processed.

This guide will help you through the process

1. You will be prompted on your fist visit to find your nearest delivery depot, if you dismiss this window, you can choose your local delivery depot again, from the bottom right corner of your screen, from each product page, and finally the checkout page
2. With the delivery depot locator window open, you can enter location information such as town, city, post code. You can also click the plus icon + this will attempt to access your location to provide you with your nearest delivery depot.
3. If you encounter any issues with locating a delivery depot, for example there are no results, this might be due to your location, whilst we try to cover most of the mainland UK, some remote areas are excluded, you can find more information regarding this on our delivery information page. Alternatively please feel free to contact our customer support team.

Relevant Links: Delivery Information Contact our helpline: 0330 043 3845 Contact by message: Contact Us

Modify Your Cookie Selection

We have made it simple for you to block certain cookies. To update your preferences you can click the cookie icon on the bottom left of your screen.

Alternatively you can update your settings by following this link: Cookie Settings

Request, Modify or Delete User Details

We fully comply with GDPR and have made it exceptionally simple for you to;

1. Download your personal data.
2. Modify your personal data
3. Delete your personal data.

You can modify your Personal Details and/or Addresses within my account section by visiting this link: My Account

You can view, download and delete your personal details within the GDPR section of your My Account by visiting this link: GDPR - Manage Personal Data

Delivery Information

For the most common types of questions you may have relating to delivery, these are likely to be answered with the information on our delivery page.

You can find all relevant information regarding delivery at the following link: Delivery Information.

Returning Item(s)

If you would like to learn more about our policies relating to returns, exchanges and refunds.

You can find all relevant information regarding returns and refunds at the following link: Returns and Refunds

Order Processing Times

We use state of the art technology to process your orders immediately. Once your order is placed through our website the chosen depot will be immediately notified and they will begin picking your order.

You can find all relevant information regarding delivery at the following link: Delivery Information

Order Tracking

You can check the status of your order within your order history section by visiting the following link: My Account

Orders placed will typically go through a few stages these are as follows; Payment Accepted > Processing In Progress > Shipped > Delivered.

You should receive an email with each order update, you can also check your order status without sign-in simply by visiting the following link: Guest Tracking

You can find all relevant information regarding your order history by visiting the following link: Order History

Update My Details

To modify your personal information or addresses, please visit your My Account section by visiting the following link: My Account

Damages

Should your "whole" order arrive damaged, you must;

1. Refuse delivery.

If only part of your order is damaged and you choose to accept the delivery, you must;

1. Notify the driver and write damaged against your signature.
2. Notify us immediately of any damages, including pictures of the damaged item(s).

Unless these steps are taken we wont be able to process a claim and issue a replacement and/or refund.

Payment Options

We accept a number of payment options which will be presented to you during the checkout process. The types of payment methods we accept are as follows;

1. Payment by card.
2. Payment by bank transfer using open banking payment system.
3. Credit, subject to status.

Modify or Cancel Order

It will be difficult to change or modify your order after it has been placed, this is due to how orders are processed, we can't guarantee we will be able to change, modify or cancel your order but to do so, you must notify us immediately.

Contact our helpline: 0330 043 3845 Contact by message: Contact Us